Systems: Toast, Comps & Discounts

POS Rules

• Every item rings in Toast (no exceptions). Tickets print to service bar.
• Payment on order (no tabs) when the show flow requires it.
• Handhelds allocated so each station has coverage.

Comps & Discounts (Standardize This Season)

• Goal: visible, auditable, consistent discount taxonomy (e.g., VIP, Talent, Ops, Guest Recovery, NYE, etc.).
• Proposal: create Toast Discount Codes with hard rules:
  • Percentage vs fixed $; require reason code; log staff ID.
  • Guest Recovery requires brief note; larger comps require manager PIN.
• Comp Workflow (draft):
  1. Ring item(s) normally.
  2. Apply discount code with reason.
  3. Close check.
  4. Nightly export: manager audits comp/discount report.