Policies Overview

Cashless Venue (Hard Rule)

• We do not accept cash for payments.
• Cash tips only are allowed → brought to bar drawer → pooled → added to paychecks.
• All items must be rung in via Toast (including comps/discounts).

Menu Fidelity (Hard Rule)

• No off‑menu drinks. Prevents guest confusion and service bottlenecks.

Attendance & Time‑Off

• Weekly schedule via Sling. Conflicts → notify ASAP. Call‑outs by 12pm.
• On‑time, uniformed, show‑ready at scheduled start.

Late Policy

• Verbal reminder → written → tip pool deductions as needed (see Roles). If late, text leadership so we know you're safe.

Dress Code

• Theme‑dependent. Example for Santa's Secret: Polar Express lobby; vests/hats/gloves provided; otherwise black shirt, red suspenders, black slacks; no yoga pants; non‑slip black shoes.

Cell Phones

• No phones during show (≈ 90 mins). Emergencies/arrangements → inform management.

Anti‑Harassment

• Zero tolerance. Report issues to management immediately.

Parking & Entry

• Full‑timers may receive garage passes (return at season end). Staff enter via front door unless otherwise instructed.

Pay & Tips

• Weekly paychecks (Thursday). Tips (card + cash) pooled and distributed via points system. Cash tips must be turned in at close.