Vault Speakeasy Operations

Policies Overview

Core Service Rules (Critical)

These are the fundamental rules that drive our revenue and service quality. No exceptions.

  • Cashless venue: We do not accept cash for payments. Only tips may be in cash.
  • Ring everything in Toast: all items, comps, and discounts flow through POS.
  • Menu fidelity: No off‑menu drinks (e.g., no French 75). Consistency > chaos.
  • Pooled tips: cash tips go to the drawer, pooled and paid via paycheck.
  • Follow SOPs and shift flow. Ask leads for clarifications.

Cashless Venue (Hard Rule)

  • We do not accept cash for payments.
  • Cash tips only are allowed → brought to bar drawer → pooled → added to paychecks.
  • All items must be rung in via Toast (including comps/discounts).
  • No off‑menu drinks. Prevents guest confusion and service bottlenecks.

Employee Food & Drink Policy

Employee Food Discount

  • 75% discount on all food items for employees
  • Caviar is excluded from the employee discount
  • Discount must be processed through Toast POS system
  • Food orders should be placed during appropriate break times

Employee Shift Drinks

  • One free shift drink provided after the last show of the day
  • Shift drinks are non-alcoholic only
  • Available options: soft drinks, tea, juices, or mocktails

Alcohol Policy for Staff

  • Absolutely no alcohol consumption by clocked-in employees
  • This includes beer, wine, cocktails, or any alcoholic beverages
  • Violation of this policy may result in immediate termination
  • Off-duty employees may consume alcohol but must not return to work

Comp Ticket Policy

  • Friends & Family comps must be requested through the General Manager.
  • No comp tickets on Saturdays - no exceptions.
  • Peak week restrictions: During Christmas and Halloween weeks, Friday comps may be restricted.
  • All comp requests must be approved in advance.

Communication & Feedback

  • No personal notes or feedback during preshift meetings.
  • Feedback is given during scheduled one-on-one check-ins with management only.
  • Preshift meetings are strictly for operational updates and information.
  • Personal development discussions are documented during scheduled reviews.

Attendance & Time‑Off

  • Weekly schedule via Sling. Conflicts → notify ASAP. Call‑outs by 12pm.
  • On‑time, uniformed, show‑ready at scheduled start.

Late Policy

  • Verbal reminder → written warning as needed. If late, text leadership so we know you're safe.

Dress Code

  • Theme‑dependent. Example for Santa's Secret: Polar Express lobby; vests/hats/gloves provided; otherwise black shirt, red suspenders, black slacks; no yoga pants; non‑slip black shoes.

Cell Phones

  • No phones during show (≈ 90 mins). Emergencies/arrangements → inform management.

Anti‑Harassment

  • Zero tolerance. Report issues to management immediately.

Parking & Entry

  • Full‑timers may receive garage passes (return at season end). Staff enter via front door unless otherwise instructed.

Pay & Tips

  • Weekly paychecks (Thursday). Tips (card + cash) pooled and distributed via points system. Cash tips must be turned in at close.

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